Terms and Conditions

Effective Date: January 17, 2025

Welcome to Pearl Splendor! By accessing or using our website pearlsplendor.com (the “Site”), you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read them carefully before making any purchases or using any services provided by Pearl Splendor.

If you do not agree to these Terms, please refrain from using the Site.

1. Use of the Site

  • Eligibility: To use this Site, you must be at least 18 years old or have the consent of a parent or legal guardian. By using this Site, you represent and warrant that you meet these eligibility requirements.
  • Account Registration: To make a purchase or access certain features, you may need to create an account. You agree to provide accurate and complete information during registration and to update this information if necessary. You are responsible for maintaining the confidentiality of your account credentials.
  • Prohibited Use: You agree not to use this Site for any unlawful purpose or in a way that could damage, disable, or impair the Site’s functionality. You may not engage in any activity that could interfere with the enjoyment of other users.

2. Products and Pricing

  • Product Information: We strive to provide accurate descriptions, images, and pricing information for all products on the Site. However, errors or omissions may occur. If we discover an error in pricing or product availability after you place an order, we will notify you and give you the option to proceed with the order at the corrected price or cancel it.
  • Pricing: All prices listed are in U.S. dollars. Prices are subject to change without notice. Additional taxes and shipping costs may apply depending on your location and the shipping method selected.
  • Availability: We make every effort to ensure that the products listed on our Site are in stock. However, if a product becomes unavailable after you place your order, we will notify you and offer a suitable resolution, such as a replacement, backorder, or refund.

3. Orders and Payments

  • Order Acceptance: When you place an order, you are offering to purchase the items in accordance with these Terms. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing or product descriptions, or suspicion of fraudulent activity.
  • Payment: We accept various forms of payment, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods. By submitting payment information, you authorize us to charge the total amount of your order, including applicable taxes and shipping charges.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email confirms that we have received your order; however, it does not guarantee that your order will be processed. A second email will be sent once your order has been shipped.

4. Shipping and Delivery

  • Shipping Methods: We offer a range of shipping options. Shipping costs will be calculated at checkout based on your order’s size, weight, and destination.
  • Processing Time: Orders are typically processed within 1-2 business days. If there is a delay, we will notify you via email.
  • Delivery: Delivery times are estimated and may vary depending on the shipping method selected. We are not responsible for delays caused by external factors such as weather, natural disasters, or postal service delays.

5. Returns and Refunds

  • Return Policy: We accept returns on items that are unused, in original condition, and within 14 days of delivery. Certain items, such as customized products, may not be eligible for return. Please refer to our Return and Refund Policy for complete details on how to return an item and the terms for refunds.
  • Refunds: Once we receive the returned item, we will process your refund to the original payment method. Please note that shipping charges are non-refundable unless the return is due to our error.

6. Privacy and Security

  • Privacy Policy: Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information when you use our Site.
  • Security: We use SSL encryption to protect sensitive data, including payment information, transmitted through our Site. However, we cannot guarantee the complete security of your information, as no method of online transmission is completely secure.

7. Intellectual Property

  • Ownership: All content on this Site, including text, graphics, logos, images, videos, and software, is owned by Pearl Splendor or licensed to us and is protected by U.S. and international copyright laws. You may not use, reproduce, or distribute any content from this Site without our prior written consent.
  • Trademarks: The Pearl Splendor logo and other trademarks used on the Site are the property of Pearl Splendor. You may not use these trademarks without our permission.

8. Limitation of Liability

  • Disclaimer of Warranties: The products and services provided on the Site are offered “as is” without warranties of any kind, either express or implied. We do not warrant that the Site will be error-free, uninterrupted, or free of viruses.
  • Limitation of Liability: In no event shall Pearl Splendor be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from the use of our products or services.

9. Indemnification

You agree to indemnify and hold Pearl Splendor harmless from any claims, losses, liabilities, and expenses (including attorney’s fees) arising from your use of the Site, violation of these Terms, or infringement of any intellectual property or other rights.

10. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of the state of California, United States, without regard to its conflict of laws principles.
  • Dispute Resolution: Any disputes arising from these Terms or the use of the Site will be resolved through binding arbitration in California. You agree to waive any right to a trial by jury or class action.

11. Changes to Terms

We reserve the right to modify, update, or change these Terms at any time. Any changes will be posted on this page with the updated Effective Date. By continuing to use the Site after such changes, you agree to the updated Terms.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

Thank you for choosing Pearl Splendor! We appreciate your business and look forward to providing you with exceptional products and services.