Sales Policy

Effective Date: January 17, 2025

At Pearl Splendor, we are committed to providing you with high-quality eyewear and an excellent shopping experience. This Sales Policy outlines the terms and conditions of your purchase from us. By placing an order, you agree to the following policies regarding pricing, order processing, payments, shipping, and more.

1. Product Availability

  • All products listed on our website are subject to availability. We make every effort to keep our inventory up-to-date; however, items may become unavailable due to high demand or other reasons.
  • If an item in your order is out of stock or unavailable, we will notify you promptly via email and offer an alternative or refund for the unavailable item.

2. Pricing and Promotions

  • Pricing: All prices on our website are listed in U.S. dollars. Prices are subject to change without notice. The price at checkout will be the final price for your order.
  • Sales Tax: Sales tax will be applied to orders shipping within California, based on the current state tax rates. Sales tax is not applied to orders shipped outside of California.
  • Promotions and Discounts: Occasionally, we offer promotions and discount codes. These promotions are subject to specific terms and conditions, which will be clearly stated at the time of the promotion.
    • One-time use: Discount codes are typically valid for one-time use only.
    • Expiration: Promo codes and discounts may have expiration dates, and any expired codes will not be honored.

3. Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details. Please review this information carefully to ensure everything is correct.
  • Order Modifications: If you need to modify your order, please contact us as soon as possible at info@pearlsplendor.com. Once an order has been processed or shipped, we are unable to make any changes.
  • Cancellation: You may cancel your order within 1 hour of placing it by contacting us at info@pearlsplendor.com. After that, we cannot guarantee that your order can be canceled, as it may already have been processed or shipped.

4. Payment Terms

  • We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
  • Payments are processed securely through trusted third-party payment processors.
  • All transactions are processed in U.S. dollars. If you are purchasing from outside the United States, please note that your bank or payment processor may charge additional fees for currency conversion.

5. Shipping and Delivery

  • Shipping Methods: We offer several shipping options, including Standard, Expedited, and Overnight shipping. Shipping costs are calculated based on the size, weight, and destination of your order.
  • Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed. Delivery times may vary depending on your location and the shipping method selected.
  • Tracking Information: You will receive a tracking number once your order has been shipped, which will allow you to track the status of your shipment.

6. Returns and Refunds

  • Our Return and Refund Policy allows you to return items within 14 days of delivery for a refund or exchange. Items must be in original condition, unused, and with all original packaging intact.
  • Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
  • Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected.

For more details on returns and refunds, please refer to our Return and Refund Policy.

7. Order Disputes and Chargebacks

  • If you believe there is an issue with your order (such as incorrect items, damaged goods, or non-delivery), please contact us directly at info@pearlsplendor.com before initiating any disputes or chargebacks.
  • We are committed to resolving any issues promptly and will work with you to resolve the matter to your satisfaction.

8. Customer Account and Security

  • When creating an account with us, you agree to provide accurate, current, and complete information. You are responsible for keeping your account information secure.
  • Please notify us immediately if you suspect unauthorized access to your account.

9. Limitation of Liability

  • Pearl Splendor is not liable for any indirect, incidental, or consequential damages that may arise from the use of our products or services.
  • Our total liability is limited to the total amount you paid for the product(s) in question.

10. Changes to the Sales Policy

We may update or modify this Sales Policy at any time. Any changes will be posted on our website with the updated Effective Date. We encourage you to review this policy periodically to stay informed about any updates.

11. Contact Us

If you have any questions or need assistance regarding our sales policy, please contact us:

Thank you for choosing Pearl Splendor! We are committed to providing you with a satisfying shopping experience and look forward to serving you.