Shipping Policy

Effective Date: January 17, 2025

Thank you for shopping at Pearl Splendor! We aim to offer our customers a seamless and reliable shipping experience. Below are the details of our shipping policy to ensure that your orders reach you promptly and securely.

1. Shipping Address:

All orders will be shipped to the following address:

Pearl Splendor
3212 Elk Street,
Newport Beach, California,
United States

2. Order Processing Time:

  • All orders will be processed and shipped within 1-2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • We will notify you via email if there is any delay in processing your order.

3. Shipping Methods:

We offer various shipping options for your convenience:

  • Standard Shipping:
    This is our most affordable shipping option. Delivery times typically range from 5-7 business days within the United States.

  • Expedited Shipping:
    If you need your order sooner, you can choose our expedited shipping method, with delivery times ranging from 2-3 business days depending on your location.

  • Overnight Shipping:
    For urgent orders, we offer overnight shipping for delivery within 1 business day (available for most U.S. locations).

We partner with reliable carriers such as UPS, FedEx, and USPS to deliver your order.

4. Shipping Costs:

  • Shipping fees are calculated based on the size, weight, and destination of your order.
  • You will be able to review and select your preferred shipping option at checkout, and the total cost will be clearly displayed.
  • Free Standard Shipping may be offered on select promotions or orders over a certain amount (please refer to current promotions for eligibility).
  • If any additional charges such as customs fees or taxes are applicable, these will be the responsibility of the customer.

5. Estimated Delivery Time:

  • Domestic Orders (within the United States):
    Delivery times vary depending on the shipping method selected:

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day

  • International Orders:
    At this time, we only ship to U.S. addresses. We are working to expand our international shipping options in the future.

Please note that delivery times are estimates and may vary due to factors such as weather conditions, high-demand periods, or delays caused by the carrier.

6. Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment directly on the carrier’s website (UPS, FedEx, or USPS).

If you do not receive tracking information within 2 business days after placing your order, please contact us at info@pearlsplendor.com so we can assist you.

7. Shipping Restrictions:

  • We currently ship only within the United States.
  • P.O. Box and APO/FPO addresses are not eligible for shipping at this time.

8. Delivery Issues:

If your order has not arrived within the expected delivery timeframe, or if there are any issues with your shipment (damaged products, missing packages, etc.), please contact us immediately at info@pearlsplendor.com or by phone at 949-720-8820. We will work closely with the carrier to resolve any delivery issues.

9. Returns and Exchanges:

If you are not fully satisfied with your eyewear purchase, you may return the product within 14 days of delivery for a refund or exchange. To initiate a return or exchange, please contact us at info@pearlsplendor.com for instructions.

All returned items must be in their original, unused condition with all packaging intact.

10. Contact Us:

If you have any questions about shipping, your order, or need assistance, please feel free to reach out to us:

Thank you for choosing Pearl Splendor! We look forward to delivering your perfect pair of eyewear to you.