Privacy Policy

Effective Date: January 17, 2025

At Pearl Splendor, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, purchase products, or interact with us in any other way. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect two types of information from our customers: personal information and non-personal information.

  • Personal Information:
    This includes information that you provide to us directly, such as:

    • Name
    • Shipping address
    • Billing address
    • Email address
    • Phone number
    • Payment details (credit card or PayPal information)
    • Account login details (if you create an account)

  • Non-Personal Information:
    This includes data about your use of our website, such as:

    • Browser type
    • IP address
    • Pages visited
    • Referring website
    • Time spent on our website
    • Device type (mobile or desktop)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Fulfillment:
    To process and ship your orders, handle returns, and provide customer service.

  • Personalized Shopping Experience:
    To offer personalized recommendations and improve your shopping experience on our website.

  • Communication:
    To send you order confirmations, shipping updates, and promotional offers (if you’ve opted in to receive them).

  • Security and Fraud Prevention:
    To ensure the security of our website and prevent fraudulent activities.

  • Improving Our Website and Services:
    To analyze how our website is used and improve its functionality, content, and performance.

3. How We Protect Your Information

We take security seriously and use industry-standard security measures to protect your personal information:

  • SSL Encryption:
    We use SSL (Secure Socket Layer) encryption to ensure that any sensitive information (such as payment details) you provide is transmitted securely.

  • Secure Payment Processing:
    All payments are processed through trusted, PCI-compliant third-party payment processors (such as PayPal or credit card companies).

  • Access Control:
    We restrict access to personal information to employees and contractors who need to know this information to provide services to you.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers:
    We may share your personal information with trusted third-party service providers (e.g., shipping companies, payment processors) to facilitate your order and improve our services.

  • Legal Compliance:
    If required by law, we may disclose your information to comply with legal obligations or protect our rights, property, or safety.

  • Business Transfers:
    In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic
  • Provide personalized content and ads

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features on our website.

6. Your Rights and Choices

You have the right to control the personal information we collect and how we use it:

  • Access and Update:
    You can access and update your personal information by logging into your account or contacting us directly.

  • Opt-Out of Marketing Communications:
    You can opt-out of receiving promotional emails or newsletters by following the unsubscribe link in the email or by contacting us at info@pearlsplendor.com.

  • Delete Your Account:
    If you wish to delete your account, please contact us, and we will process your request.

7. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will delete that information immediately. If you believe we may have collected information from a child under 13, please contact us at info@pearlsplendor.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the Effective Date at the top of this page and post the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Thank you for trusting Pearl Splendor with your personal information. We are committed to providing a secure and respectful experience for all of our customers.