Payment Policy

Effective Date: January 17, 2025

Thank you for choosing Pearl Splendor for your eyewear purchase! We aim to make your shopping experience as seamless and secure as possible. Please review the following payment policy to understand how we handle your payments and transactions.

1. Accepted Payment Methods:

We accept the following payment methods:

  • Credit/Debit Cards:
    We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

  • PayPal:
    You can pay securely via PayPal for a fast and reliable transaction.

  • Apple Pay:
    For convenience, we also accept Apple Pay for easy payments directly from your Apple devices.

  • Google Pay:
    Google Pay is available for users who prefer to complete their purchase with a few simple taps.

We ensure that all payments are processed through trusted and secure payment gateways. Pearl Splendor does not store any sensitive payment information such as your credit card details.

2. Payment Security:

At Pearl Splendor, your security is our priority. We use SSL encryption to protect all personal and payment information you provide when making a purchase. All transactions are handled through secure, PCI-DSS compliant third-party processors to ensure your data is always protected.

3. Order Confirmation:

After your payment has been processed, you will receive an order confirmation email. This email will include:

  • Your order number
  • A summary of your purchase (items and quantities)
  • The total cost, including taxes and shipping fees
  • Estimated delivery time

Please check your order details and contact us immediately at info@pearlsplendor.com if you notice any discrepancies.

4. Billing Information:

To ensure the accuracy of your payment, please make sure to enter correct and complete billing information. This includes your full name, billing address, phone number, and email address. If there is any issue with your billing information, we may need to contact you for clarification before processing your order.

5. Sales Tax:

Sales tax will be applied to orders shipping within California, in accordance with state tax regulations. The applicable sales tax rate will be calculated automatically at checkout based on the shipping address.

Orders outside of California will not be subject to sales tax.

6. Payment Authorization:

By placing an order, you authorize Pearl Splendor to charge the total amount of the order to your selected payment method. Please ensure that your payment method is valid and contains sufficient funds for the transaction.

In some cases, we may need to perform additional verification to process your payment. If any issues arise with the payment authorization, we will contact you promptly to resolve the matter.

7. Payment Declines:

If your payment is declined for any reason (such as incorrect payment details, insufficient funds, or expired cards), we will notify you via email. You will need to update your payment details to proceed with your order.

If the payment issue is not resolved within a reasonable time, your order may be canceled.

8. Refunds:

If your order is eligible for a refund (due to a canceled order, returned product, or other reasons), we will issue the refund to the original payment method. Please note that it may take 5-7 business days for the refunded amount to appear in your account, depending on your payment provider.

9. Fraud Prevention:

We take fraud prevention seriously. Pearl Splendor reserves the right to cancel or reject any order that we suspect to be fraudulent. If we detect any suspicious activity, such as mismatched billing and shipping addresses or unusual payment patterns, we may require additional verification before proceeding with your order.

10. Contact Us:

If you have any questions about your payment, billing, or any issues with your order, feel free to reach out to us:

Thank you for shopping with Pearl Splendor! We are dedicated to providing you with a secure, convenient, and hassle-free shopping experience. We look forward to serving you!